Refund & Return Policy
Last Updated: September 2, 2026
At Azte Containers Solutions LTD, we are committed to providing our customers with quality products and reliable service. If you are not completely satisfied with your purchase, we are here to help.
This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.
1. Eligibility for Returns
Customers may request a return within 14 days of receiving their order, provided that:
The product is unused and in its original condition.
The product is returned with its original packaging, labels, and accessories where applicable.
The product has not been damaged, modified, or altered after delivery.
Proof of purchase or order information is provided.
Certain products may not be eligible for return due to their nature, condition, or applicable laws.
2. Damaged or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
A description of the issue.
Clear photographs or videos showing the damage, defect, or incorrect product.
Any other information we may reasonably require.
After reviewing the case, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
Products that have been used, installed, modified, or damaged after delivery.
Products without their original packaging where the packaging is necessary for resale.
Custom-made or specially ordered products, unless they are defective or incorrectly supplied.
Products that cannot reasonably be returned due to their nature.
Any products specifically identified as non-returnable at the time of purchase.
4. Return Process
To request a return, contact Azte Containers Solutions LTD with your order number and the reason for the return.
Do not send products back without first receiving return instructions from us.
Once your return request is approved, we will provide instructions regarding where and how the product should be returned.
Customers are responsible for ensuring that returned products are packaged securely to prevent damage during transportation.
5. Return Shipping Costs
If the return is due to a customer changing their mind, ordering the wrong product, or no longer wanting the product, the customer may be responsible for the return shipping costs.
If the return is due to an incorrect, defective, or damaged product supplied by us, Azte Containers Solutions LTD may cover the reasonable return shipping costs.
The specific shipping arrangements will be communicated when the return is approved.
6. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will normally be processed using the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund in your account.
Shipping fees may be non-refundable unless the refund is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.
7. Partial Refunds
In certain circumstances, only a partial refund may be provided. This may apply where:
A product has been used or handled beyond what is reasonably necessary to inspect it.
The product has been returned damaged due to customer handling.
Parts, accessories, packaging, or other components are missing.
The product has decreased in value due to the customer’s actions.
8. Exchanges
Where applicable, we may offer an exchange for a defective, damaged, or incorrectly supplied product.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, first check your bank account or payment provider.
You should also contact your bank or payment provider, as processing times can vary.
If you still have not received your refund after allowing a reasonable processing period, please contact us so that we can investigate the matter.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing the order.
We will attempt to cancel the order before it has been processed or shipped. Once an order has been dispatched, it may no longer be possible to cancel it, and the customer may need to follow the applicable return procedure.
11. Refunds for Undelivered Orders
If an order is confirmed as lost during transit, we will work with the relevant shipping provider to investigate the matter.
Where appropriate, we may provide a replacement or refund after the investigation has been completed.
Customers should ensure that the shipping address provided at checkout is accurate. We may not be responsible for orders delivered to an incorrect address supplied by the customer.
12. Policy Changes
Azte Containers Solutions LTD reserves the right to update or modify this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have questions about this Refund & Return Policy or would like to request a return or refund, please contact us through the contact information provided on our website.
Azte Containers Solutions LTD
Email: info@aztecontainers.com
Website: www.aztecontainers.com
Address: 27144 SOUTH QUARTERS ROAD OKAHUMKA, FL. 34762